Who is Chromacake ?
Processed and Imported by Satchemie Pty. Ltd., Chromacake is an exclusive brand that provides professional and high quality colourants for cake and baking products. Our new and very advanced formula and method of producing colorants such as colouring powders, gels and air brush liquids has resulted in much more vivid and reliable results in finished products such as cakes, biscuits, ice cream, chocolate, macarons and more.
Why is your Colour range better than the Rest ?
The major difference between our colourants and others currently on the market is that not only are they made in our factory in Italy but every component used to make the colours are higher than industry standards which are seen in more commercialized liquids and gels derived from counties such as the UK and the US.
Furthermore all our colouring products are 100% Nut, Dairy, Soy and Gluten Free not to mention are Vegan and Diabetic Friendly. They are 100% Pure with NO Nasties like dextrose, maltodextrin or sodium sulphate like other colouring products.
In Addition we have passed and even surpassed all FDA requirements. The results are visibly different with every Chromacake colour even more concentrated, stable and vivid using lesser quantities.
What does the Chromacake Range consist of?
At present we have formulated concentrated colourings for Air Brush liquids, colouring powders (Both for Oil based and Water based Products), and colouring gels. We also distribute accessories such as Air brush guns.
Are your product Allergen, Gluten, Nut & Dairy Free?
Yes all Chromacake colouring liquids, powders and gels are both gluten, Dairy, egg and nut free.
Are your product Kosher and Halal Certified?
We are currently awaiting our Kosher and Halal certification for Chromacake which will occur soon. The products are all FDA Approved and meet all EU & AU requirements.
Do you have an Ingredients List for your Range?
Yes of course you can download a PDF version of our Ingredients list for our Edible Powders by Clicking here
Can we order a Sample to try your products??
Of course you can. We sell sample packs via our websites that include smaller quantities of each product in all colours. If you are satisfied with the quality upon usage, we welcome you to purchase our standard sizes.
Do you have any Videos or More information on your Products?
What is the Difference between Oil Based and Water Based Coloured Powder?
Oil based powder is a highly concentrated powder which is dissolvable in products that have are oil or fat based like chocolate or butter cream that has VERY HIGH of Butter ratio compared to sugar. Whereas water based powers are also very concentrated and used to mix into a wide variety of products that contain more sugar or water based ingredients like buttercreams that has higher sugar ratio compared to butter, Icing, fondant, sugarpaste, dough's, ice cream or macarons.
Here is a table to help explain it better:
We recommend you test our products on various mixtures to see what gives you the best results.
What Payment Methods do you Have?
We accept all visa and MasterCard's, PayPal, Bank Transfer and AfterPay (Pay over time). For more information on AfterPay please click here.
Where do you Ship your Products?
We ship to all locations Australia wide and also ship Internationally Using Australia Post or Express couriers. Shipping is Free for Australian orders over $300.00 (Free Shipping Excludes WA, NT, TAS Locations). Shipping costs are calculated automatically at check out.
How Long does Shipping Take?
Our team targets same day dispatch if orders are confirmed before 12 noon. Orders confirmed after 12 noon will be shipped the next day. Usually if you are in a major city, delivery lead time is up to 5 working days and outer areas up to 10-14 working days. This also depends on the product purchased and whether we have any backlogs at the time. For instance our Chromajet airbrush kits need at least 4 - 5 working days to process and compile in addition to the ship time.
Ask us first if you need something within a certain timeframe.
Do you send via Express Post?
Yes, we can send your orders via Express Post. You just have to inform us via e-mail, Facebook Message or call prior placing the order so we can sort it out for you. Our website only computes for regular post and additional postal fee for Express may be charged.
Do you offer refunds?
Yes we do however only under certain circumstances including if we are very late with your order, the product is faulty or something out of the ordinary has occured. If we haven't processed your order yet, we will refund you 100% of your total. If not and we have started packing your order than a 10% admin and prep fee will be charged.
All refunds can take up to 10 - 14 working days depending on the payment type as usually we need to wait until funds are returned back to us first.
Do you offer a wholesale service?
Chromacake is primarily a distributor and so we definitely invite all customers to become wholesalers. Our website is already set up to accept wholesale orders and so pricing is automatically adjusting depending on the quantity you order.
How do we Contact you?
Send us your questions and enquiries via our contact page located here.