RETURN POLICY

Chromacake Food Colourants will accept returns under certain circumstances including if we are very late with your order, the product is faulty if you find that the product isn't suitable for what you intended it for or the product was faulty. If your item is faulty, you can choose from the three options: replace, refund or offer a store credit to the same value.

As per Australian Consumer Law, we are not obligated to refund your purchase should you change your mind. We will provide a store credit for change of mind purchases provided the goods are unused, undamaged and in their original packaging. However, this does not include food based products. This does not affect your statutory consumer rights.

If we are very late with your order and haven't processed your order yet, we will refund you 100% of your total. If not and we have started packing your order, then a 10% admin and prep fee will be charged.

All refunds can take up to 10 - 14 working days depending on the payment type as usually we need to wait until funds are returned back to us first.

Due to health regulations, and in the best interests of our customers, we will not accept change of mind returns of food based products regardless of whether they are opened or not. This is unless the product you received is faulty - we will happily replace, refund or offer a store credit to the same value.

The return postage is the responsibility of the customer and the postage costs will not be reimbursed by our company. We will only refund only the product itself. If you would like to return your item/s please send us an email to support@chromacake.com.au outlining the reasons for return. Once we receive the email, we will then respond with next steps/instructions on how to return your item to us. During the processing of the request for return, a store credit or refund will be issued will be determined.

PAYMENT METHOD

Credit Cards: We accept the following credit cards through our encrypted payment gateway:

Mastercard
Visa

Direct Deposit: Our bank account details will be shown in the PDF invoice that will be attached to the email that will be sent to you immediately upon completing checkout. This email will be sent to the email you have supplied upon creating your account in our website.

Once payment is made, kindly email us to support@chromacake.com.au a payment receipt to let us know you have transferred payment into our nominated bank account. Your order will be dispatched once your payment has been posted in our account. In order to quickly identify your payment please use your indicate your name and order number to identify your payment.

PAYPAL: We have Paypal facility in our website that will enable you to pay using your Paypal account

AFTERPAY: Chromacake now offers the AfterPay payment option on our website for any product to make it easier to purchase and have delivered our products sooner. Plaease click on the link for detailed information on how to use our AfterPay facility.

https://www.chromacake.com.au/afterpay-chromacake-blog

SHIPPING:

We ship to all locations Australia wide and also ship Internationally Using Australia Post or Express couriers. Shipping is Free for Australian orders over $300.00 (Free Shipping Excludes WA, NT, TAS Locations). Shipping costs are calculated automatically at check out.

Yes, we can send your orders via Express Post. You just have to inform us via e-mail, Facebook Message or call prior placing the order so we can sort it out for you. Our website only computes for regular post and additional postal fee for Express may be charged.