Chromacake Food Colourants will accept returns under certain circumstances including if we are very late with your order, the product is faulty if you find that the product isn’t suitable for what you intended it for or the product was faulty. If your item is faulty, you can choose from the three options: replace, refund or offer a store credit to the same value.
As per Australian Consumer Law, we are not obligated to refund your purchase should you change your mind. We will provide a store credit for change of mind purchases provided the goods are unused, undamaged and in their original packaging. However, this does not include food based products. This does not affect your statutory consumer rights.
If we are very late with your order and haven’t processed your order yet, we will refund you 100% of your total. If not and we have started packing your order, then a 10% admin and prep fee will be charged.
All refunds can take up to 10 – 14 working days depending on the payment type as usually we need to wait until funds are returned back to us first.
Due to health regulations, and in the best interests of our customers, we will not accept change of mind returns of food based products regardless of whether they are opened or not. This is unless the product you received is faulty – we will happily replace, refund or offer a store credit to the same value.
The return postage is the responsibility of the customer and the postage costs will not be reimbursed by our company. We will only refund only the product itself. If you would like to return your item/s please send us an email to firstname.lastname@example.org outlining the reasons for return. Once we receive the email, we will then respond with next steps/instructions on how to return your item to us. During the processing of the request for return, a store credit or refund will be issued will be determined.